Delivery & Returns
OUR RETURNS POLICY We hope you will be completely delighted with your order. However if for any reason you’re not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 14 working days from delivery, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.
Return products by Royal Mail Recorded Delivery - Items returned by post can take up to 14 working days to process. For refunds we will reimburse you using your original payment method. Email firstname.lastname@example.org for a Returns Form. Complete with details of the products you are returning and enclose the note with your returned parcel. In order for us to further develop our products and services please give a reason why the products are not suitable and whether you require an exchange or refund. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. Please ensure your parcel is sent by Royal Mail Recorded Delivery. We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received by A Little Find. Items lost in transit will not be treated as returned. Make sure your items are securely wrapped and packaged. Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 working days after we have processes a refund payment for it to appear on your credit card statement.
If, after sending your parcel back you have not been contacted by us, please kindly contact us by email at email@example.com, in order for us to further investigate.
What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
Can I cancel an online or mail order?
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from receipt. Just send us a notice of cancellation by email to firstname.lastname@example.org and return the items to us in their original, unopened and unused condition. We cannot refund the cost of delivery after dispatch. Where items are delivered to a third party you can also exercise this right, as long as you are able to return them to us in their original, unopened and unused condition. Please click here to see the full cancellation right section in our terms and conditions.