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Terms & Conditions

Terms & Conditions

  1. USING OUR WEBSITE

1.1 *Excluding These are A Little Find's standard terms of business (together referred to as the “Agreement” ); they set out the terms and conditions on which we will supply goods to you, and various terms relating to your use of alittlefind.com (the “Website”).

1.2 Please make sure that you read these terms carefully before ordering any goods from the Website; they contain important information about your rights to return goods to us and/or to cancel your contract with us if we supply you with faulty goods.

  1. INFORMATION ABOUT US, HOW TO CONTACT US, AND IMPORTANT DEFINITIONS

2.1 Where this contract refers to “A LITTLE FIND”, ‘we’, ‘us’, etc it is referring to GF18 company registered in England and Wales with company number 13082204, trending from A6 Kingfisher House, Kingsway Team Valley Trading Estate, NE11 0JQ. Where this contract refers to ‘you’, ‘your’ etc, it is referring to you, the individual entering into this contract with A LITTLE FIND.

2.2 You can contact us by e-mail at Jonathan@alittlefind.com

2.3 If we need to contact you we will do so using any of the contact details which you may provide to us in the course of using the Website, including by writing to you at your address, e-mailing you, or by using telephone or text if you supply us with your contact number.

2.4 When this Agreement uses terms such as "writing" and "written", that wording includes e-mails.

  1. CHANGING THESE TERMS AND/OR THE WEBSITE

3.1 Please note that we may make changes to these terms from time to time, either to reflect changes to our business or changes to the law. Where these changes are significant we will endeavour to e-mail all of our registered users to make sure that they are informed, but you should always check these terms before making an order to ensure you understand the terms that apply between you and A LITTLE FIND at that time. These terms were most recently updated on July 2024.

3.2 Further, we may make changes to the Website from time to time, including changing the prices of goods, withdrawing certain goods from sale, or changing the terms of any special offers. We will often e-mail our users letting them know about any major changes in advance, but reserve the right to make changes at any time and for any reason without notice.

3.3 We do not guarantee that the Website, or any content on it, will always be available or that your access to it will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons at any time.

3.4 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  1. HOW WE WILL ENTER INTO CONTRACTS WITH YOU

4.1 No contract for the sale of goods will exist between us until we confirm acceptance of your order by sending you an e-mail that confirms that goods have been dispatched (the “Dispatch Confirmation”). We will send e-mails to the contact e-mail address provided by you to us during the process of submitting your order and/or registering an account on the Website. Once we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the goods to you), a legally binding contract will come into force between us. In any event, we reserve the right to reject any offer to purchase by you at any time.

4.2 If for any reason we cannot accept your order (if, for example it is out of stock, or if we are unable to verify the payment details that you provide to us) then we will inform you of this in writing and will not charge you for the goods.

  1. PHOTOS,PACKAGING AND GOODS DESCRIPTIONS

5.1 Please be aware that the goods may vary slightly from pictures of them that feature on the Website. Although we make every effort to display things like a product’s colours and packaging accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of those goods in real life, or that all goods will have identical packaging to that used in our photography.

5.2 While we attempt to provide accurate information on the Website, errors, inaccuracies or omissions that relate to pricing, goods descriptions, availability and other information on our Website, may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or modify any information or cancel orders if any information on the Website is inaccurate at any given time, without prior notice, including after your order has been submitted.

  1. ORDER PROCESS

To submit your order you will need to:

  1. select the goods and quantity you wish to purchase and add to bag;
  2. once you have finished shopping click “checkout”, you will have the option to insert a discount code or gift card number;
  3. if you are an existing customer and already have an account, you may log into your online customer account to complete your order;
  4. if you are a new customer, you can either complete your purchase by using the express checkout or by entering your e-mail address and providing a shipping address;
  5. select your preferred shipping method;
  6. select your preferred payment method and provide a billing address;
  7. [you will be asked to read carefully and the accept these Terms & Conditions;]
  8. once complete, click “pay now”.
  1. ORDERING ERRORS

You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process. Please reach out to our customer services team if you have made an error in your order, if we are unable to rectify the error prior to your order been dispatched you will have to re-place the order and receive a refund once you have returned the item to us.

  1. AVAILABILITY

All items are subject to availability. Validly stated prices on our Website remain in effect for so long as the merchandise is available or as otherwise stated on our Website. We will inform you as soon as possible if the goods you have ordered are not available.

  1. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the goods you have ordered please contact us by e-mail at jonathan@alittlefind.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of its delivery, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change (usually because we have already arranged for your order to be dispatched) you may want to cancel the contract pursuant to the terms of paragraph 14.

  1. DELIVERY

10.1 The cost of delivering your order will be as displayed to you on the Website before you submit your order – you may be given a choice of delivery options from which to choose.

10.2 During the order process we will let you know when we estimate that we will provide the goods to you and we will provide you with a guaranteed last day for delivery. Delivery times may depend on the shipping option which you select when you order.

10.3 You agree that we shall not be responsible for delays outside our control. If our supply of goods is delayed by an event outside our control then we, or our delivery services provider, will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we shall not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

10.4 If our delivery agent is unable to deliver to you because you are not at home when the goods are delivered, and if you do not follow their instructions to arrange for a re-arrange delivery then we may end the contract with you and cancel your order. Where this occurs we reserve the right to charge you for costs that we have incurred attempting to deliver the goods to you, but will refund you the cost of all goods that we are able to re-sell.

10.5 You become the owner of goods that you order from us at the point that you pay for them, you become responsible for them (e.g. for damage to them or changes in their condition) from the point at which they are delivered to the delivery address you provide us with. This fact does not affect your statutory rights to cancel your order, but please bear in mind that you will be responsible for any damage that you do to goods once they are in your possession and that you cannot cancel a contract for cosmetics or beauty goods once you have opened or unsealed them.

10.6 For any countries that charge duties or taxes on arrival of the goods the costs are chargeable to the customer and not THE FIND. Please check your delivery countries charges and taxes before placing an order with us.

11. SECURITY CHECKS

    Subject to security checks your order may be delayed. We apologise in advance for any inconvenience this may cause.

    1. INSPECTION

    You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right set out in paragraph 14 and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

    1. YOUR RIGHTS TO REJECT FAULTY GOODS

    13.1 As a consumer, if the goods you have bought are faulty, have been wrongly described or if we have delivered goods to you that you did not order, you have legal rights under the Consumer Rights Act 2015. The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

    (a) up to 30 days: if your goods are faulty, then you get a refund;

    (b) up to 6 months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases;

    (c) up to 6 years: depending on the type of goods, if your goods do not last a reasonable length of time you may be entitled to some money back.

    13.2 Where you think that goods that you have received are faulty, wrongly described, or if we have sent you the wrong items, then please contact us at customer.services@thefind.co to let us know. We will pay for the return of the item and test out the product before we process any refunds to assess whether the item is faulty or not. Where items are deemed as not faulty we will always send the item back out to you at our own cost. If items are deemed faulty we will offer you the choice of a full refund or replacement.

    1. YOUR CANCELLATION RIGHTS

    14.1 You have a legal right to cancel a contract, without giving any reason, under the Consumer Contracts Regulations 2013. The cancellation period will expire 14 days after the day on which you or someone you nominate (other than a carrier) receive the goods. To cancel a contract please send us an e-mail at jonathan@alittlefind.com informing us that you have decided to cancel and include details of your order. Your cancellation is effective from the date you send us the e-mail.

    14.2 You cannot cancel a contract once you have opened and/or used cosmetics or beauty goods purchased from A Little Find, these goods are sealed for health and hygiene reasons and a contract for their supply cannot legally be cancelled once they have been opened or unsealed. If however you open the goods and find that they are faulty, please see paragraph 13 above for your rights to a refund.

    14.3 Where you cancel a contract with A Little Find for any reason, you are obliged to return all of the relevant goods to us in their original, unopened and unused condition, please contact us by e-mail at jonathan@alittlefind.com to arrange for such goods to be returned and follow the relevant steps set out in our e-mail. We cannot refund the cost of delivery after dispatch. We reserve the right to withhold a refund until all of the goods in respect of which a refund is claimed are returned to us, or until you provide us with proof that you have returned them to us. All refunds will be made by the same method that you used to pay us. Your statutory rights are not affected.

    14.4 Please note for international orders the return cost will be covered by the buyer unless the item is deemed faulty or damaged. However, please note that if you have opened, used or otherwise damaged the goods then we will have the right to refuse to refund you in the event that you change your mind about them.

    1. PRICE AND PAYMENT

    15.1 The price of goods on the Website will always be shown to you before you submit your order. All prices and offers remain valid as advertised from time to time. Prices of the goods available on the Website are in local currency. VAT will be charged on goods and we will pass those charges on to you. VAT will be shown on the Website before you make your order. This applies to all UK orders and EU orders under the value of EUR 150. EU orders over the value of EUR 150 will be charged duties once arrived in the shipping destination. It is the customers responsibility to pay any duties on orders. All orders are being shipped from the UK.

    15.2 Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.

    15.3 If the issuer of your payment card refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

    1. DAMAGE TO YOUR COMPUTER

    We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.

    1. LIABILITY UNDER THIS CONTRACT

    17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    17.2 Subject to the above, if any of the goods that we sell to you cause loss or damage of a kind that was foreseeable by us when we sold the goods to you, then any liability we do have for such loss or damage shall be limited to the purchase price and the losses that were foreseeable. Loss or damage is only foreseeable where they could be contemplated by you and us at the time of you agreeing to these terms.

    17.3 Except for liability related to the sale of goods, we do not accept any liability for any direct or indirect damage, whatever the cause, origin, nature or consequence, resulting from the use of the Website. In particular, but not limited to, in the event of interruption or inaccessibility of the Website, occurrence of viruses or errors, inaccuracies in the information contained on the Website or any damage resulting from fraudulent acts of third parties from the Website.

    17.4 We do not accept any liability for business or commercial losses. We only supply the goods for domestic and private use by you. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of goodwill, or any other loss, that you may suffer whether that loss arises directly or indirectly.

    1. DATA PROTECTION AND HOW WE WILL USE YOUR PERSONAL INFORMATION

    18.1 We will use personal information that you provide to us to:

    (a) to supply the goods to you;

    (b) to process your payment for the goods; and

    (c) if you agreed to this during the order process, to give you information about similar goods that we provide (which you can stop receiving at any time by contacting us or using the unsubscribe function contained in those e-mails).

    18.2 We will only give your personal information to third parties where the law either requires or allows us to do so without your consent (so, for example, where we are obliged to do so as part of a police investigation or as part of the process of selling part or all of our business).

    1. GENERAL

    19.1 We may transfer our rights and obligations under this Agreement to another organisation. Such transfer will not affect your rights under this contract.

    19.2 You may only transfer your rights or your obligations under this Agreement to another person if we agree to this in writing. No other person shall have any rights to enforce any of this Agreement’s terms.

    19.3 If a court finds part of this Agreement unenforceable, illegal, or otherwise invalid the remaining terms shall continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    19.4 Delay by either party in enforcing any of the terms of this Agreement shall not be considered a waiver of their rights pursuant to it.

    19.5 This Agreement shall be governed by English law and you may only bring legal proceedings in respect of the goods (or any of the terms of the agreement) in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.

    1. KLARNA

    20.1 Klarna - In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3

    Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

    20.2 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

    1. OWNERSHIP OF RIGHTS

    All rights, including copyright, in this Website are owned by or licensed to THE FIND. Any use of this Website or its contents, including copying or storing it, or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose.

    1. LEAVING A REVIEW

    These terms govern your conduct associated with the Customer Ratings and Review service offered by A LITTLE FIND (the "CRR Service"). To the extent of any conflict between A LITTLE FIND'S Privacy Policy and these terms, these terms shall control with respect to the CRR Service.

    22.1 By submitting any content to A LITTLE FIND, you represent and warrant that:

    • you are the sole author and owner of the intellectual property rights thereto;
    • all "moral rights" that you may have in such content have been voluntarily waived by you;
    • all content that you post is accurate;
    • you are at least 13 years old;
    • use of the content you supply does not violate these terms and will not cause injury to any person or entity.

    22.2 You further agree and warrant that you shall not submit any content:

    • that is known by you to be false, inaccurate or misleading;
    • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
    • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • for which you were compensated or granted any consideration by any third party;
    • that includes any information that references other websites, addresses, e-mail addresses, contact information or phone numbers;
    • that contains any computer viruses, worms or other potentially damaging computer programs or files.

    22.3 You agree to indemnify and hold THE FIND (and its officers, directors, agents, employees and third-party service providers, including but not limited to Shopify.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

    22.4 For any content that you submit, you grant A LITTLE FIND a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

    22.5 All content that you submit may be used at A LITTLE FIND’S sole discretion. A LITTLE FIND reserves the right to change, condense or delete any content on A LITTLE FIND’S Website that A LITTLE FIND deems, in its sole discretion, to violate the content guidelines or any other provision of these terms. A LITTLE FIND does not guarantee that you will have any recourse through A LITTLE FIND to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, THE FIND reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not A LITTLE FIND, are responsible for the contents of your submission.

    22.6 None of the content that you submit shall be subject to any obligation of confidence on the part of A LITTLE FIND, its agents, affiliates, partners or third party service providers and their respective directors, officers and employees.

    22.7 By submitting your e-mail address in connection with your rating and review, you agree that A LITTLE FIND and its third party service providers may use your e-mail address to contact you about the status of your review and other administrative purposes.

    1. COMPLAINTS

    If you wish to submit a complaint in relation to any of our goods please contact us at jonathan@alittlefind.com.