1.1 These are A LITTLE FIND’s standard terms of business (the “Terms” ); they set out the terms and conditions on which we will supply products to you, and various terms relating to your use of www.alittlefind.com (the “Website”).
1.2 Please make sure that you read these Terms carefully before ordering any products from the Website as they contain important information about your rights to return products to us and/or to cancel your order with us if we supply you with faulty products.
2.1 Where these Terms refer to “A LITTLE FIND”, ‘we’, ‘us’, etc it is referring to A LITTLE FIND Ltd a company registered in England and Wales with company number 10298048, trading from 116 Baker Street, London, W1U 6TS. Where these Terms refer to ‘you’, ‘your’ etc, it is referring to you, the individual purchasing products from A LITTLE FIND.
2.2 You can contact us by e-mail at firstname.lastname@example.org
2.3 If we need to contact you, we will do so using the contact details you have provided to us while using the Website, including by writing to you at your address, e-mailing you, or by using telephone or text if you supply us with your contact number.
2.4 When this Agreement uses terms such as "writing" and "written", that wording includes e-mails.
3.1 Please note that we may make changes to these Terms from time to time by amending this page. Where these changes are significant, we will endeavour to e-mail all of our registered users to make sure that they are informed, but we recommend checking this page from time to time to take note of any changes we have made, as they are binding on you if you place an order after such changes have been made. The date on which these terms were most recently updated is set out at the start of these terms. For avoidance of doubt, changes to these Terms will not affect any orders placed before those changes were uploaded onto the Website.
3.2 Further, we may make changes to the Website from time to time, including changing the prices of products, withdrawing certain products from sale, or changing the terms of any special offers. We will often e-mail our users letting them know about any major changes in advance, but reserve the right to make changes at any time and for any reason without notice.
3.3 We do not guarantee that the Website, or any content on it, will always be available or that your access to it will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons at any time.
4.1 No contract for the sale of products will exist between us until we confirm acceptance of your order by sending you an e-mail (the “Order Confirmation”). We will send e-mails to the contact e-mail address provided by you to us during the process of submitting your order and/or registering an account on the Website. Once we send you the Order Confirmation, a legally binding contract will come into force between us. In any event, we reserve the right to reject any offer to purchase by you at any time.
4.2 If for any reason we cannot accept your order (if, for example it is out of stock, or if we are unable to verify the payment details that you provide to us) then we will inform you of this in writing and will not charge you for the products. To the extent that payment has already been taken, we will give you a refund using the same method you used to pay for the Products. Please remember that it can take some time for your bank or credit card company to process a refund.
5.1 We have taken care to describe and portray products as accurately as possible on our Website. The images on our Website are for illustrative purposes only and this means that the products you purchase may vary slightly from those images.
5.2 While we attempt to provide accurate information on the Website, errors, inaccuracies or omissions that relate to pricing, product descriptions, availability and other information on our Website, may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or modify any information or cancel orders if any information on the Website is inaccurate at any given time, without prior notice, including after your order has been submitted.
5.3 We may change the products you order:
- to reflect changes in relevant laws and regulatory requirements; and/or
- to implement minor technical adjustments and improvements.
5.4 In addition to the above, we may make more significant changes to the products you order, but if we do so we will notify you and you may then contact us to end the contract and receive a refund before the changes take effect.
Our Website has been designed with you in mind. We aim to make your shopping experience as simple and secure as possible, but in case you need help to purchase a product from our Website, you need to:
- select the products and quantity you wish to purchase and "Add to Bag";
- once you have finished shopping, click the shopping bag icon at the top right-hand corner of the Website, ensure that the selection and quantity of products is correct and then click “Checkout”, at this stage you will have the option to insert a discount code or gift card number;
- if you are an existing customer and already have an account, you may log into your online customer account by clicking "Log in" to complete your order and
if you are a new customer, you can either complete your purchase by using the "Express Checkout" option at the top of the page, or by entering contact details (including providing your e-mail and shipping address) in the lower section of the page;
- If you would like to receive news and offers from us, you may indicate this under contact information by signing up to our mailing list. If indicated, we will collect and use your data as set out in our Privacy and Cookies Policy;
- once you have amended and reviewed your contact details, select your preferred shipping method and proceed with "Continue to payment";
- select your preferred payment method depending on how you would like to pay and enter all required payment information. If your billing address is different than your provided shipping address, you may also enter this below your payment details. You will be shown a breakdown of the price and any applicable delivery costs on the right-hand side of the page; and
- once you are happy that you have entered the correct payment details and have reviewed your order, click "Pay now" to complete your purchase.
- please note that unfortunately we cannot add products to your order once it has been placed.
7.1 Unfortunately, we are unable to make changes to your order once it has been placed. If you have placed an order for the incorrect product, you may cancel your order immediately and reorder the correct item. Your statutory cancellation rights and valid periods of cancellation are set out in clause 12 (Your Cancellation Rights) of these Terms.
7.2 It is your responsibility to ensure that all information provided regarding your billing address, personal details, delivery address and payment method is correct and accurate.
7.3 If we cannot place your order, for example because the payment details you provided were incorrect, we will let you know as soon as possible and ask you to resubmit your order. We are not responsible to you if we cannot place your order due to a mistake made by you.
7.4 If we try to deliver your order but cannot, due to a mistake made by you (e.g. because you provided an incorrect shipping address) and you have not told us about this mistake by contacting email@example.com, you may be responsible for any further delivery or storage costs we have to pay and for any loss or damage to the delivered products.
All products are subject to availability. Validly stated prices on our Website remain in effect for so long as the product is available or as otherwise stated on our Website. We will inform you as soon as possible if the product(s) you have ordered is not available.
9.1 The cost of delivering your order will be as displayed to you on the Website before you submit your order – you may be given a choice of delivery options from which to choose.
9.2 During the order process we will let you know when we estimate that we will provide the products to you and we will provide you with a guaranteed last day for delivery. Delivery times may depend on the shipping option which you select when you order. If your order is worth more than £30, you will be entitled to free delivery within the UK.
9.3 We will try to deliver your order according to the timescales indicated, but very occasionally things can go wrong that are outside our control. You agree that we shall not be responsible for delays outside our control. If order delivery is delayed by an event outside our control then we, or our delivery services provider, will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Even though we will try to resolve the issue, we are not liable or responsible for any delays to your order, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.4 If our delivery agent is unable to deliver to you because you are not at home when the products are delivered, and if you do not follow their instructions to arrange for a re-arrange delivery then we may end the contract with you and cancel your order. Where this occurs, we reserve the right to charge you for costs that we have incurred attempting to deliver the products to you, but will refund you the cost of all products that we are able to re-sell.
9.5 You become responsible for the products once we deliver your order to your delivery address.
9.6 Shipments within the UK do not have customs or import duties. Customs duties or taxes may be payable by customers based outside of the UK. Customs or import duties will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and can also create delays in your delivery. Unfortunately, as customs policies and import duties vary widely from country to country, we cannot tell you what the cost will be and how customs procedures might impact delivery timescales. We recommend that you find out the applicable policies and costs before ordering any goods.
You should inspect the products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right set out in clause 14 and/or return the products in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date. Your statutory rights are not affected.
11.1 Under the Consumer Rights Act 2015, you may make a return up to 30 days after delivery of your products if your products are faulty. If you place an order for several products and they are delivered separately, then your 30 days will start after you receive the last product in your order.
11.2 All items must be returned unused and in their original packaging with all seals and labels intact.
11.3 When returning your order, please make sure that you obtain proof of postage (with tracking information) as we are not responsible for any loss or damage to the product when it is being sent to us. The parcel is your responsibility until it reaches our warehouse.
11.4 We do not accept returns for faulty products after the 30-day return period. If you try to make a return after this time, we may have to send the product back to you and ask you to cover the delivery costs.
11.5 If you would like to make a return, please email us at firstname.lastname@example.org and let us know of the details of your return. Once we receive the product, we will test it out before processing any refunds to assess whether the product is faulty or not. Any returns which do not meet the requirements in these Terms or are deemed not faulty will not be accepted and you will not receive a refund. If the product(s) is deemed faulty, we will offer you the choice of a full refund or replacement.
11.6 We may reduce your refund if any products are not returned in their original condition or if they have been used, damaged or are in an unsaleable condition.
11.7 If you have received the wrong item, please email us at email@example.com and let us know. For any incorrect product that you have received, our entire responsibility is to give you a full refund of the amount you paid for the product or send a replacement.
12.1 You have a legal right to cancel your order under the Consumer Contracts Regulations 2013 from the date of your order confirmation until 14 days after delivery of your products.
12.2 If you would like to cancel your order, please inform us by e-mailing us at firstname.lastname@example.org as soon as practicable. Your cancellation is effective from the date you send us the cancellation e-mail. This does not affect your 14-day cancellation right.
12.3 We will not be able to accept cancellation of a product which is not suitable for return due to health protection or hygiene reasons (e.g. if you have opened and/or used cosmetics or beauty goods ) or where the product is no longer in its original packaging, is unsealed or any tags or labels are no longer in tact. If the products you have received from us are faulty, please see clause 11 above for your rights to a refund.
12.3 If you choose to cancel your order, you will be liable for your costs of returning the relevant items (including any shipping fee). Please refer to clause 11.7 of these Terms.
13.1 The price of products on the Website will always be shown to you before you submit your order. All prices and offers remain valid as advertised from time to time (unless there was a pricing error, as mentioned in clause 5.2 of these Terms). Prices of the products available on the Website are in local currency. VAT will be charged on products, and we will pass those charges on to you. VAT will be shown on the Website before you make your order.
13.2 Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.
13.3 If the issuer of your payment card refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of products. We retain title in the products until full payment has been made by you and received by us.
14.1 These Terms will be deemed incorporated into each competition or giveaway that we decide to run, except to the extent that any specific instruction provides otherwise. By entering any competition or giveaway, you will be deemed to have read and understood these Terms, and agree to be bound by them.
14.2 All of our decisions regarding the winter of any competition or giveaway are final and binding.
14.3 Competitions and giveaways are only open to UK residents and all entrants must be aged 18 or over (unless any other age restriction is specified or implied). If you are under the age of 18, you must obtain permission in advance of entering any competition or giveaway from your parent or legal guardian.
14.4 We reserve the right to disqualify without notice any entry to any competition or giveaway which we consider have used improper technical means to enter and/or we believe is fraudulent for any reason whatsoever.
14.5 Prizes are non-refundable, non-transferable, and subject to availability. If, for any reason, an advertised prize or giveaway is unavailable, we reserve the right at our sole discretion to substitute it with a similar prize of an equivalent or greater monetary value.
14.6 The winner's name will be selected in a random draw after the indicated closing date of the competition, and the winner will then be notified within 7 days via Instagram DM by the official A LITTLE FIND account running the competition or giveaway (@alittlefind). Winners must be following the A LITTLE FIND Instagram account running the competition @alittlefind.
14.7 If the winner of a competition or giveaway is unable to claim the prize for any reason whatsoever, or if they cannot be contacted after reasonable efforts being made, we may dispose of the prize as we think fit, without any liability to the winner for having done so.
*Current promotional terms 01.12.23 - 12.12.23. Get 3 for 2 on selected items, no code required, this only includes products on page: https://alittlefind.com/collections/offer-3-for-2 and will not be applicable to other items on the website. Add 3 items to your basket and get the lowest priced item free - offer will apply at checkout.
15.1 From time to time we issue promotion and discount codes. If you have a promotion or discount code, we have a box situated at the "Order Summary" page where codes can be entered. You must take care when entering codes as they are case and space sensitive.
15.2 You may only redeem one code at a time, so we advise you to choose the code best suited to your purchase.
15.3 New customers that create an account with us will receive a discount code for a 10% discount on their first order.
16.1 Yotpo Ltd. (together with its affiliates companies – “Yotpo”, “we”, “our” or “us”) puts great effort into making sure that personal data processed by Yotpo is safe and used properly, and that data practices are properly communicated to our Clients, Users and Prospects.
16.2 To protect your personal data, Yotpo uses industry-standard physical, procedural and technical security measures, including encryption as appropriate. However, please be aware that regardless of any security measures used, they cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third parties.
16.3 If you have further queries regarding our Loyalty Scheme, please email us at email@example.com.
In addition to these Terms, our gift cards are sold subject to the following additional terms:
- gift cards do not expire;
- our gift cards can be redeemed against all products sold on our Website;
- gift cards cannot be returned, reloaded or refunded;
- gift cards are non-transferable and can be purchased using the same payment methods as our products;
- if you return products you have purchased using a gift card, the balance will be added to your account as credit and can be redeemed against future purchases;
- we are not responsible if a gift card is lost, stolen, destroyed, or used without your consent; and
- we reserve the right to cancel a gift card if we deem it necessary for any reason whatsoever.
18.1 We may transfer our rights and obligations under these Terms at any point. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. No other person shall have any rights to enforce any of this Agreement’s terms.
18.2 Our Privacy and Cookies Policy, which sets out how we use your personal data and the cookies we use on our Website, also apply to your use of the Website and purchase of our products.
18.3 Where our Website contains links to websites and resources provided by third parties, we have no control over, and are not responsible for, these links so please use such links with caution.
18.4 All contractual and non-contractual obligations arising out of or in connection with these Terms shall be governed by and construed in accordance with English law.
18.5 The parties subject to these Terms irrevocably submit to the exclusive jurisdiction of the English courts.
19.1 Klarna - In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
19.2 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
20.1 All intellectual property rights in the products and images and materials published on this Website are owned by or licensed to A LITTLE FIND, and are protected by copyright and other laws around the world. You must not reproduce or use any products, brands, illustrations, photographs, video, graphic or other content from our Website in any way without our permission.
20.2 You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation. You must not link in any way that suggests any form of endorsement by us and you must take down such links or related posts if we ask you to do so.
21.1 These terms govern your conduct associated with the Customer Ratings and Review service offered by A LITTLE FIND (the "CRR Service").
21.1 By submitting any content to A LITTLE FIND, you confirm that you are at least 13 years old and own all rights in any content or material posted or submitted by you.
21.2 You further agree that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law;
- that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration by any third party;
- that includes any information that references other websites, addresses, e-mail addresses, contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
21.3 You agree to indemnify A LITTLE FIND (and its officers, directors, agents, employees and third-party service providers, including but not limited to Shopify), from and against all claims, demands, and damages (actual and consequential) including reasonable legal fees, arising out of a breach of this clause 21.
21.4 For any content that you submit, you grant A LITTLE FIND a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
21.5 All content that you submit may be used at A LITTLE FIND’S sole discretion. A LITTLE FIND reserves the right to change, condense or delete any content on A LITTLE FIND’S Website that A LITTLE FIND deems, in its sole discretion, to violate the content guidelines or any other provision of these terms. A LITTLE FIND does not guarantee that you will have any recourse through A LITTLE FIND to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, A LITTLE FIND reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not A LITTLE FIND, are responsible for the contents of your submission.
21.6 None of the content that you submit shall be subject to any obligation of confidence on the part of A LITTLE FIND, its agents, affiliates, partners or third-party service providers and their respective directors, officers and employees.
21.7 By submitting your e-mail address in connection with your rating and review, you agree that A LITTLE FIND and its third-party service providers may use your e-mail address to contact you about the status of your review and other administrative purposes.